FAQs / Terms & Conditions

Select a section below:

1. General

Do you require a deposit to secure a booking?

Yes. A $50 deposit is required to confirm and secure your shoot. This deposit is applied to your final balance.

What is your cancellation and rescheduling policy?

48+ hours notice: deposit is refundable or can be applied to a rescheduled date
24 – 48 hours notice: $50 deposit is retained
Less than 24 hours / no-show: deposit retained + $75 fee

What happens if weather conditions are unsuitable?

If conditions are not safe or suitable for quality capture, the shoot will be rescheduled at no additional cost.
Deposits are transferred to the new date and are not refundable within 48 hours of the original booking.

How does pricing work?

Standard packages are available, with custom quotes provided based on your specific requirements, property size, or project scope.
Service-specific pricing details and package options can be found within the FAQ section for each service.

Are there additional charges for travel?

Yes, travel outside the standard service area may incur additional fees:

Within 30 miles: Included
30–60 miles: +$50
60–120 miles: +$100

For locations beyond this range or out-of-state projects, travel costs will be custom quoted.

What is included in my quote?

Your quotation will include:

Scope of work
Deliverables
Timeline
Total cost (including any travel or add-ons)
Key terms (deposit, cancellation, weather policy)

How quickly will I receive my deliverables?

Typical turnaround time is 24–48 hours, depending on the scope of the project. Exact timing will be confirmed in your quote. More specific timelines for each service can be found within the FAQ section for that service.

What types of deliverables will I receive?

Deliverables vary depending on the service type and may include:

High-resolution aerial photography
Cinematic video footage
Edited assets ready for use (MLS, marketing, reporting, etc.)

Detailed deliverables for each service are outlined in the FAQ section for that specific service.

Are you licensed and insured?

Yes. All operations are conducted under FAA Part 107 certification and are fully insured.

Can you accommodate custom requests?

Yes. Services are flexible and can be tailored to your project. Any custom requirements will be incorporated into your quote.

Where can I find full terms and conditions?

Key policies are outlined here in General FAQs, with full details — including deposit, cancellation, and weather terms included in your quote prior to booking.

What is included in a standard real estate package?
A typical package includes:

12–15 high-resolution aerial photos
30–45 second cinematic aerial video
MLS-ready (unbranded) version
Branded version with agent details (if required)

Full package options and pricing are outlined on this page. For a broader overview of what’s included, see our service page.

Do you provide both MLS and branded versions?
Yes. You will receive:

Unbranded version for MLS compliance
Branded version for your own marketing

For more detail on deliverables, see our service page.

What formats will the deliverables be in?

Photos: high-resolution JPG
Video: 4K (master) + 1080p (MLS version)
Optional: vertical formats for social media

For additional format options, see our service page.

How quickly will I receive the content?
Standard turnaround is 24–48 hours after the shoot, depending on scope.

Do you offer social media versions?
Yes. Short-form vertical (9:16) edits are available and optimized for platforms like Instagram.
For more details, see our service page.

Do you offer twilight or sunset shoots?
Yes. Twilight shoots or edits are available as an add-on to create a more premium look.
For more details, see our service page.

What types of properties do you work with?
All property types, including:

Residential homes
Luxury listings
Multi-family units
Land and lots

Do I need to be present during the shoot?
No. As long as access and instructions are provided, the shoot can be completed independently.

What conditions are required for the shoot?
Clear or favorable weather is ideal. If conditions are not suitable, the shoot will be rescheduled in line with the weather policy outlined in the General FAQs.

Can you highlight specific features of the property?
Yes. Key features such as lot layout, surrounding context, and standout angles can be captured or emphasized upon request.
For examples, see our service page.

How do I book a shoot?
Submit your property details, preferred date, and required services via the booking section. Availability will be confirmed shortly—typically within a few hours.

Can I request something outside of the standard package?
Yes. Custom requests can be accommodated and will be included in your quote.

2. Real Estate

What is included in a standard real estate package?

A typical package includes:

12–15 high-resolution aerial photos
30–45 second cinematic aerial video
MLS-ready (unbranded) version
Branded version with agent details (if required)

Full package options and pricing are outlined on this page.
For a broader overview of what’s included, visit our Real Estate services page.

Do you provide both MLS and branded versions?

Yes. You will receive:

Unbranded version for MLS compliance
Branded version for your own marketing

For more detail on deliverables, visit our Real Estate services page.

What formats will the deliverables be in?

Photos: high-resolution JPG
Video: 4K (master) + 1080p (MLS version)
Optional: vertical formats for social media

For additional format options, visit our Real Estate services page.

How quickly will I receive the content?

Standard turnaround is 24 – 48 hours after the shoot, depending on scope.

Do you offer social media versions?

Yes. Short-form vertical (9:16) edits are available and optimized for platforms like Instagram.

For more details, visit our Real Estate services page.

Do you offer twilight or sunset shoots?

Yes. Twilight shoots or edits are available as an add-on to create a more premium look.

For more details, visit our Real Estate services page.

What types of properties do you work with?

All property types, including:

Residential homes
Luxury listings
Multi-family units
Land and lots

Do I need to be present during the shoot?

No. As long as access and instructions are provided, the shoot can be completed independently.

What conditions are required for the shoot?

Clear or favorable weather is ideal. If conditions are not suitable, the shoot will be rescheduled in line with the weather policy outlined in the General FAQs here.

Can you highlight specific features of the property?

Yes. Key features such as lot layout, surrounding context, and stand out angles can be captured or emphasized upon request.

For examples, visit our Real Estate services page.

How do I book a shoot?

Send us your property details, preferred date, and requested services here.
Availability will be confirmed shortly — typically within a few hours.

Can I request something outside of the standard package?

Yes. Custom requests can be accommodated and will be included in your quote.

What is included in a standard real estate package?
A typical package includes:

12–15 high-resolution aerial photos
30–45 second cinematic aerial video
MLS-ready (unbranded) version
Branded version with agent details (if required)

Full package options and pricing are outlined on this page. For a broader overview of what’s included, see our service page.

Do you provide both MLS and branded versions?
Yes. You will receive:

Unbranded version for MLS compliance
Branded version for your own marketing

For more detail on deliverables, see our service page.

What formats will the deliverables be in?

Photos: high-resolution JPG
Video: 4K (master) + 1080p (MLS version)
Optional: vertical formats for social media

For additional format options, see our service page.

How quickly will I receive the content?
Standard turnaround is 24–48 hours after the shoot, depending on scope.

Do you offer social media versions?
Yes. Short-form vertical (9:16) edits are available and optimized for platforms like Instagram.
For more details, see our service page.

Do you offer twilight or sunset shoots?
Yes. Twilight shoots or edits are available as an add-on to create a more premium look.
For more details, see our service page.

What types of properties do you work with?
All property types, including:

Residential homes
Luxury listings
Multi-family units
Land and lots

Do I need to be present during the shoot?
No. As long as access and instructions are provided, the shoot can be completed independently.

How do I book a shoot?
Submit your property details, preferred date, and required services via the booking section. Availability will be confirmed shortly—typically within a few hours.

Can I request something outside of the standard package?
Yes. Custom requests can be accommodated and will be included in your quote.

3. Construction Monitoring

What does construction monitoring include?

Construction monitoring typically includes scheduled site visits to capture aerial imagery and video that track progress over time. Deliverables can include:

High-resolution aerial photos
Progress video clips
Site overview shots

For a full overview of what’s included, svisit our Construction Monitoring service page.

How often can site visits be scheduled?

Site visits can be arranged on a weekly, bi-weekly, or monthly basis, depending on your project needs. Custom schedules can also be set.

What are the benefits of drone monitoring for construction?

Drone monitoring helps:

Track progress visually over time
Improve communication with stakeholders
Maintain clear documentation of each phase

For more detail on outcomes, visit our Construction Monitoring service page.

What types of projects do you work on?

A wide range of projects, including:

Residential developments
Commercial builds
Infrastructure and smaller-scale sites

What deliverables will I receive?

Deliverables may include:

High-resolution aerial images
Edited video updates
Consistent angle shots for progress comparison

Specific deliverables will depend on your project and are outlined in your quote.
For more details, visit our Construction Monitoring service page.

Can you capture the same angles over time?

Yes. Consistent flight paths and camera angles can be maintained to ensure accurate visual comparisons across multiple site visits.

How quickly are deliverables provided?

Typical turnaround is 24 – 48 hours after each site visit, depending on scope.

Do I need to be on-site during the shoot?

No. As long as site access and any necessary permissions are arranged, monitoring can be carried out independently.

Are you able to work around active construction sites?

Yes. All operations are conducted safely and in coordination with site conditions, following FAA regulations and site-specific requirements.

Can monitoring be customized for specific reporting needs?

Yes. Capture and deliverables can be tailored to match reporting requirements, stakeholder updates, or internal tracking.

What happens in poor weather conditions?

If conditions are not suitable for safe or effective capture, the shoot will be rescheduled in line with the weather policy outlined in the General FAQs here.

How do I get started?

Send us your project details, location, and preferred schedule.
A custom Monitoring plan and quote will be provided based on your needs.

4. Inspections

What does a drone inspection include?

A drone inspection provides a safe, detailed aerial view of a structure without the need for ladders or scaffolding. Deliverables typically include:

High-resolution close-up images
Video walkthrough of the roof or structure
Key area highlights (damage, wear, or points of interest)

For a full overview, visit our Inspection services page.

What types of inspections do you carry out?

Inspections can include:

Residential roofs
Commercial properties
General structural overviews

What are the benefits of a drone inspection?

Safer than manual access
Faster and more efficient
Clear visual documentation
Reduces the need for repeat site visits

For more detail on benefits, visit our Inspection services page.

Will I receive a report?

You will receive clear visual assets (images and/or video) highlighting key areas.

If a more structured report is required, this can be arranged as part of a custom request.

What deliverables will I receive?

Deliverables may include:

High-resolution aerial images
Close-up detail shots
Video footage of the inspection area

Specific outputs will depend on your requirements and will be outlined in your quote.
For more detail, visit our Inspection services page.

How quickly will I receive the results?

Typical turnaround is 24 – 48 hours, depending on the scope of the inspection.

Do I need to be present during the inspection?

No. As long as access to the property is arranged, the inspection can be completed independently.

Can you focus on specific areas of concern?

Yes. Specific problem areas (e.g. damage, leaks, wear) can be targeted and captured in detail upon request.

Are drone inspections suitable for insurance or maintenance purposes?

Yes. The imagery can be used for general assessment, documentation, and supporting maintenance or insurance discussions.

What happens if weather conditions are unsuitable?

If conditions are not safe or suitable, the inspection will be rescheduled in line with the weather policy outlined in the General FAQs here.

How do I book an inspection?

Send us your project details, location, and preferred schedule.
Availability will be confirmed shortly — typically within a few hours.